HUNTXMULTI-PROVIDER COPY TRADING
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Frequently Asked Questions

Answers for every stage of your HUNTX journey.

Browse account, copy-trading, platform, billing, marketplace and security questions in one searchable knowledge page.

Contact support Open Help Center
Account and access Copy trading and risk Platforms and connectors Plans, payments and products

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Account & security

How do I create a HUNTX account?
Choose Create account, enter your details and complete the required email and identity checks.
How can I protect my account?
Use a unique password, keep your email secure and never share connector credentials, private keys or one-time codes.

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Client / Investor guide

Client / Investor getting started

Create and secure your account

Register with a unique password, verify your email and complete required identity checks.

Connect deliberately

Add only a supported trading account, confirm its platform and review plan entitlements before following a provider.

Set risk controls

Review copy sizing, relationship limits and pause controls before enabling execution.

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Copy trading & risk

What is copy trading?
Copy trading sends eligible provider trade instructions to your connected account according to your own settings, plan entitlements and risk limits.
Are copy-trading returns guaranteed?
No. Historical performance does not guarantee future results, and copied execution can differ because of latency, slippage, leverage and broker conditions.
Can I follow multiple providers?
Yes, when your plan permits it. Each provider relationship can be paused or configured independently.

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Provider / Trader guide

Provider / Trader getting started

Complete provider onboarding

Submit the required provider profile and wait for approval before publishing a strategy.

Connect the provider account

Use the supported connector and confirm heartbeat health before relying on automated delivery.

Keep performance transparent

Historical results and risk measurements must remain visible without implying guaranteed returns.

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Platforms & connectors

Which trading platforms can HUNTX work with?
Compatibility is explicit in the platform catalog and subscription entitlements. MetaTrader 5 is integrated and other platform workflows are represented where enabled.
Why does my trading account show offline?
Check connector heartbeat, platform login, network access and configured credentials. If the state persists, contact technical support.

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Payments / Billing

When payment and access become active

Payment confirmation first

Access is activated only after the configured gateway confirms the transaction.

Check the entitlement

Review platform, symbol-group, account, provider and delivery-mode limits attached to the purchased plan.

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Plans & payments

What does a subscription include?
Each plan explicitly lists platform, market, delivery-mode, account and provider limits. Nothing is inferred only from its commercial name.
When is paid access activated?
Paid access is created only after the payment gateway confirms the transaction.

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Copy Trade setup

Copy Trade setup checklist

Before enabling copy trading

  1. Confirm the trading account is online.
  2. Choose an approved provider.
  3. Review risk grade and measured drawdown.
  4. Set relationship-specific sizing and limits.
  5. Confirm the subscription permits the platform and symbols.

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Marketplace & support

How do I contact the right HUNTX team?
Use the Contact page and select Client support, Provider desk, Technical support, Billing or Partnerships.
Can I use a marketplace product on any platform?
Only use a product on platforms explicitly listed on its compatibility record and covered by its license terms.

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Platforms

Platform and connector checklist

Compatibility

Use only platforms and connector workflows explicitly supported by the configured plan.

Health

Confirm login, network access, connector credentials and recent heartbeat before troubleshooting higher layers.

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Store

Store license and download guide

Check compatibility

Confirm the product supports your intended platform before purchase.

License and file access

Downloads are tied to the purchased product version and its license state. Do not redistribute controlled files.

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Account / Verification

Account verification guide

Prepare accurate details

Use your own current identity and address information. Uploaded documents must match the requested verification type.

Protect sensitive data

Submit verification documents only through the authenticated verification workflow.

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Troubleshooting

Connector troubleshooting guide

Start with connector health

Check heartbeat age, platform login, network access and credentials.

Check delivery state

For cloud or managed delivery, confirm the deployment is active and online. Suspended, restarting or offline deployments should not receive new instructions.

Escalate with context

If the issue persists, contact support with the account context and the latest visible status.

Still need help?

Send your question to the right department.

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